Return & refund policy

The short version

We accept returns within 7 days of delivery. The item must be unused and in its original condition, with original tags and packaging. Refunds are processed within 5–7 business days of us receiving the item back.

What can be returned

• Items that are unused and in original condition
• Items with original tags and packaging intact
• Items that arrived damaged, faulty, or not as described
• Wrong item or wrong size sent

What cannot be returned

• Worn or washed items
• Items missing tags or original packaging
• Socks and other intimate accessories, for hygiene reasons
• Items returned after the 7-day window

How to start a return

Contact us with your order number and what went wrong. We’ll arrange collection or give you a return address. If the return is our error — wrong or faulty item — we cover the return shipping.

Refunds

Online payments are refunded to the original payment method. Cash on delivery orders are refunded by mobile wallet transfer to the number on the order. Shipping fees are refunded only when the return is due to our error.